What is online remote computer support?
Online computer support, also known as, “remote” or “virtual” computer support is the practice of having your computer worked on by a technician over the internet. The technician can view your screen and move the mouse and keyboard safely from a remote location.
The benefits of online computer support include: Fast: Receive help instantly without having to wait for a tech to arrive to you.
Convenient: No need to take the bulky computer to a shop or wait for an expensive in-home visit.
Affordable: Our costs are much lower than sending a tech to you…. this lets us charge much more affordable prices for the same high quality service as you would receive from an onsite technician
Is It Safe and Secure?
Yes. When you connect to one of our certified technicians, the connection is encrypted using a 128-bit key. The same high level of security used when transmitting sensitive information online when using online banking or purchasing from reputable retailer.
Also, you are in complete control of the remote session and can take control of the mouse anytime or you can end the session immediately.
Who is doing the work?
The troubleshooting of your system is performed by one of our industry certified technical experts. When you call us to request service, you will speak to one of our technically trained customer service representatives who will find out details of your problem and delegate it to one of our expert technicians.
Can a technician access my computer after the work is done or without my permission?
No, the connection to our system must be initiated by you the customer. Every time our experts access your computer a program is temporarily installed to allow access. Once we are finished working, we log off the session and the program that allows access is completely removed from your computer.
Can you help me with my computer if I’m outside of the U.S.?
Yes. Our online pc repair service works through an internet connection no matter where in the world you are.